Return policy
1. Return Eligibility & Exceptions
• Time Window: Initiate returns within 30 calendar days of delivery (trackable). Late requests will be declined.
• Condition: Items must be unworn, unwashed, stain/odor-free, with intact original tags, size labels and packaging. Damaged delicate items (e.g., lace/beaded styles) are ineligible.
• Non-Returnable: Final-sale products, unopened intimate apparel, and custom/personalized items.
2. Return Process
• Submit Request: Email us at serveuncoveredcare@hotmail.com with subject "Return Request - [Your Order Number]". Include order number, product/size, return reason, and 1-2 photos (if defective/damaged).
• Get RA Number: We’ll respond within 2 business days. Approved requests will receive an RA number + pre-addressed label (for defective/wrong items) or return address (other cases). Packages without RA will be refused.
• Ship Back: Use secure packaging. You cover shipping for non-defective returns (trackable recommended); we cover cost for defective/wrong items via our pre-provided label.
3. Refund & Resolution
• Inspection: Returned packages are inspected within 3-5 business days. Eligible items get a 100% refund.
• Processing: Refunds are credited to your original payment method within 2 business days of approval; allow 5-7 days for bank/payment provider processing.
• Exchanges: No direct exchanges. Return for a refund, then place a new order for your desired size/style.
Shipping Fee Responsibility
• Consumer-caused returns: You bear the shipping fee (varies by courier chosen).
• Our responsibility (damaged/wrong items): No shipping fee is required.
Customer Support
For questions, contact us at serveuncoveredcare@hotmail.com Online hours: Monday to Friday, 9:00 am - 6:00 pm.